Privacy Policy of Sumaq Travel

Privacy Policy – Sumaq Travel

At Sumaq Travel, we are fully committed to protecting the privacy and security of our clients’ and users’ personal data. Therefore, our Privacy Policy explains clearly how we collect, use, store, and protect your personal information. By trusting our services, you can be assured that we comply with international data protection regulations, including the General Data Protection Regulation (GDPR) of the European Union and the Personal Data Protection Law of Peru (Law No. 29733), among other applicable regulations.

IDENTITY OF THE DATA CONTROLLER

Sumaq Travel
Address: Urb. Santa Lucila F-3 Av. Velasco Astete Wanchaq
Contact Email: info@sumaq.travel
Phone: +51 986 104 390

INFORMATION WE COLLECT

To provide better service, we may collect and process the following categories of personal data:

1. Information provided directly by the user:
Full name, email address, and phone number.
Payment and billing details, when making reservations.
Travel preferences and special requests.
Identity document or passport details, when necessary to manage travel services.

2. Information collected automatically:
When you access our website, we collect data such as:

IP address, browser type, and device used.
Information about navigation and website usage (cookies and similar technologies).

3. Third-party information:
In some cases, we receive data from trusted sources, such as airlines, hotels, and business partners, always with the user’s consent.

PURPOSE OF DATA PROCESSING

The processing of personal data at SUMAQ TRAVEL has the following objectives:

The processing of personal data at SUMAQ TRAVEL has the following objectives:
Management of bookings and provision of tourism services, including payment processing, itinerary coordination, and issuing travel documents.
Customer service and communication, which involves sending relevant travel information, confirmations, and assistance.
Marketing and promotions, through sending personalized offers, newsletters, and updates about our services.
Compliance with legal and regulatory obligations, such as tax and regulatory requirements.
Improvement of user experience on our website, by analyzing browsing data and the use of cookies.

Legal Basis for Data Processing

The processing of personal data is based on the following legal grounds:

Execution of a contract: It is essential for the proper provision of the contracted services.
User consent: Necessary for sending commercial communications and collecting cookies.
Compliance with legal obligations: Applicable when the law requires the retention or processing of certain data.
Legitimate interests: We aim to continuously improve our services and user experience.

SHARING AND TRANSFER OF DATA

At SUMAQ TRAVEL, we do not sell, rent, or disclose personal data to third parties without consent, except in the following cases:

Tourism service providers, such as hotels, airlines, and local operators, to ensure the proper delivery of services.
Secure payment processors, responsible for managing payments and financial transactions.
Government authorities, in compliance with legal and fiscal regulations.
Marketing and analytics companies, to optimize our advertising campaigns (with the user’s consent).
If it is necessary to transfer personal data outside of Peru or the European Union, we will implement appropriate security measures to ensure compliance with the GDPR and other international regulations.

Security and Data Protection

To protect the personal information of our users, we implement various security measures, such as:

Encryption of data in digital transactions.
Restricted access to data only for authorized personnel.
Use of secure servers and protection against cyberattacks.
Security protocols for the storage and processing of information.

Rights of Users

According to data protection laws, users have the following rights:

Access: Obtain confirmation on whether we process your data and access it.
Rectification: Request the correction of inaccurate or incomplete data.
Erasure (right to be forgotten): Request the deletion of your data when no longer needed.
Restriction of processing: Limit the use of your data under certain circumstances.
Objection: Refuse the processing of your data for marketing purposes.
Portability: Request the transfer of your data to another provider.
To exercise these rights, users can write to us at info@sumaq.travel with the subject “Exercise of data protection rights.

COOKIE POLICY

To curate a seamless digital experience, our website integrates cookies. Your continued navigation implies consent to their use, as detailed in our Cookie Policy—where we clarify their purpose and your control options.

DATA RETENTION

We retain personal data solely for the period required to achieve the purposes described in this policy, guided by the following principles

Your booking and contract details are retained strictly to meet regulatory requirements.
Marketing preferences remain active until you choose to update them.
Browsing insights are anonymized after analysis to prioritize your privacy

CHANGES IN THE PRIVACY POLICY

We reserve the right to update this Privacy Policy as needed. In the event of substantive revisions, users will receive timely communication through our website or direct email notification.

CONTACT AND INQUIRIES

Our team remains at your disposal for any questions about our Privacy Policy, data processing matters, or to assist you in exercising your rights. Please contact us through

✉ Email: info@sumaq.travel
📍 Physical Address: Santa Lucila F-3, Av. Velasco Astete, Wanchaq
📞 Phone: +51 986 104 390